Customer Data Analytics

Create deep and meaningful customer interactions across marketing channels

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Empowering marketers with predictive analytics to create relevant experiences for the engaged customer

Understanding the customer is at the heart of every business. Analyzing the massive data that is created during customer interaction with brands across various stages of the purchase funnel is a crucial step to offer customer-centric products and services. Sigmoid’s customer data analytics solutions provide detailed insights to carry deep data-driven segmentation and improve customer engagement. With predictive and prescriptive analysis powered by our integrated customer analytics platform, marketers can formulate targeted customer engagement strategies, plan marketing spends and deliver quality insights on consumer behavior to product development teams.

Unlock customer data insights with AI and advanced analytics

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Acquire

    • Improve targeting with AI-driven customer segmentation models that categorize customers based on demographics, behavior, and purchase history.

    • Predict next purchases and optimize store layout with in-depth shopper behavior analysis, modeling, and tracking.

    • Analyze customer touchpoints to map personalized journeys and uncover insights on customer behavioral data through advanced analytics.

    • Utilize data-driven attribution models to analyze channel performance, allocate resources, and optimize marketing budget, ensuring a higher ROI.

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Engage

    • Extract hidden sentiment and actionable feedback from unstructured customer data with NLP (Natural Language Processing).

    • Deliver individual experiences at scale using AI to predict customer preferences and recommend relevant products/services.

    • Leverage data-driven analytical or generative models to gain insights into brand interactions and provide natural, context-aware responses.

    • Identify factors influencing customer loyalty using machine learning models to predict potential churn risks and ineffective loyalty programs or lack of personalization.

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Grow

    • Set optimal prices and personalized promotions for each customer with AI-powered pricing analytics based on market trends or competitive pricing.

    • Predict future customer value, tailor marketing efforts, and optimize investments through data-driven lifetime value insights.

    • Deploy machine learning models to identify potential churn risks and intervene early with AI-powered predictive models.

    • Boost sales and engagement with AI-powered recommendation engines that can optimize product assortment or deliver personalized suggestions.

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Marketing Analytics

Strengthen your business with marketing analytics

Looking to enhance delivery of tailored messaging to the right customer at the right time? Leverage data and predictive analytics for faster insights and higher ROMI by providing a multi-channel view of the customer to your marketing team.

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business growth with customer data analytics

Customer data analytics success stories

Insights and perspectives

Podcast MTA with Reckitt, Sigmoid

Multi-touch attribution with Reckitt, Sigmoid

Infographic challenges in marketing optimization

Marketing optimization in the new normal

Whitepaper internal data monetization

A guide to effective marketing analytics

Customer testimonial

Sigmoid’s data science and data engineering teams are exceptional in understanding data and provide custom innovative solutions that directly impact the business revenue.

Michael Christian R. Collemiche

Head of Data and Analytics, Belcorp

Sigmoid has been a fantastic partner to us. They bring top talent with the best technical expertise to the table and consistently deliver great results. They are a trusted partner and a pleasure to work with.

Sabina Rizvi

COO - Digital and Technology, Leading QSR chain

FAQs

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Customer analytics enables organizations to identify reasons behind customers churning by identifying patterns and predicting consumer behavior, and also recommend possible solutions to reduce churn. By analyzing customer data such as purchase history, interactions, and feedback, businesses can identify early warning indicators of customer dissatisfaction and disengagement. This enables them to take proactive measures, such as personalized offers, targeted communication, and enhanced service, to retain at-risk consumers and improve overall customer satisfaction, loyalty, and retention.

Consumer analytics tools can be used to monitor customer journeys by implementing data collection methodologies, defining key stages, establishing KPIs, integrating data sources, analyzing customer behavior, and applying predictive analytics to comprehend and anticipate customer actions and behaviors at each touchpoint.

Companies can use customer analytics for customer experience management (CXM) by identifying pain points, personalizing experiences, gaining real-time insights for prompt interventions, conducting A/B testing to optimize UX, optimizing customer journeys, and analyzing customer feedback to address concerns and make targeted improvements. These data-driven strategies enable businesses to increase user satisfaction, boost engagement, and ultimately provide a superior user experience.

Customer analytics involves collecting, analyzing, and interpreting customer data to gain insights into behavior, preferences, and patterns. It encompasses techniques like data collection, segmentation, predictive modeling, and data mining to understand and predict actions, identify trends, and make data-driven decisions. By leveraging customer analytics, businesses can improve marketing strategies, enhance customer experiences, and drive overall performance by using actionable insights derived from the data.

Best practices for customer data analytics include segmenting customers based on common characteristics, using predictive analytics to forecast future behavior, employing data visualization techniques for better understanding, and regularly reviewing and updating analytical models.

Customer analytics can be valuable in most industries, but its effectiveness may vary depending on the nature of the business and the availability of relevant data. Industries such as retail, e-commerce, banking, telecommunications, and healthcare commonly leverage customer analytics to enhance customer experiences, optimize marketing strategies, and improve operational efficiency. However, the success of customer data analytics initiatives depends on factors such as the quality of data, the sophistication of analytical techniques, and the organization's ability to translate insights into actionable strategies.

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